Citizenship & Registration Service - Customer Satisfaction Surveys

Closed 31 Dec 2012

Opened 2 Jan 2012

Results Updated 10 Sep 2013

Feedback received from customers has been very positive. This has helped to provide reassurance that we are delivering a quality service. Feedback has been shared with our staff and will be used to help guide any improvements necessary.

You can find a summary of this feedback below.



East Lothian Council's Registration Service provides assistance with the registration of Births, Deaths, Marriages and Civil Partnerships. The team also provides Civil Ceremonies for both Marriages and Civil Partnerships within East Lothian Council premises and at a number of licensed venues throughout the county. Citizenship Ceremonies are also carried out at John Muir House for individuals wishing to become British Citizens.  

Why We Are Consulting

We would like to gather feedback from our customers on services we have provided including citizenship ceremonies, civil marriages and civil partnership ceremonies.


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  • Customer satisfaction