East Lothian's Mental Health Support Phoneline - Page 1 of 4 - East Lothian Council

1. Awareness: Did you know about the mental health support phoneline before this survey?

(Required) Yes, I knew about the phoneline but have not needed to use it. Yes, I knew about the phoneline and have used it. Yes, I knew about the phoneline but could not use it because it didn't meet my needs (e.g. hard of hearing). Yes, I knew about the phoneline but did not use it for another reason (e.g. anxious to speak on the phone). No, I didn't know about the phoneline.

2. Priorities: What is important to you about accessing mental health support?

3. Sharing Perspectives: Which of the following ways of accessing mental health support feels best for you?

Via a phoneline I can call myself without a referral. Via my GP through referral to a professional service. Via a drop in service (e.g. local advice session). Via a community organisation (e.g. community centre, development trusts, health and wellbeing groups). Via a third sector organisation (e.g. a charity). Via a faith-based organisation (e.g. church, mosque, temple, synagogue)

4. What was positive about your call to the mental health support phoneline? *If you have not called the phoneline, please let us know what would be important to you in a phone call for mental health support.

Positive experiences with the phoneline

5. What could have been better about your call to the mental health phoneline? *If you have not called the phoneline, please let us know what we could do, or avoid doing, to improve your experience of making a phone call for mental health support.

Ways to improve the phoneline

6. Finding Information: How can we best communicate with you about mental health support in East Lothian?

Via a telephone number I can call (the mental health support phoneline). Via a professional or trusted person that I feel comfortable with (e.g. a person working for a food share/foodbank, a GP or other health professional, libraries, mental health organisation such as Changes/Penumbra, community organisations e.g. The Ridge, Carers Of East Lothian etc). Via word of mouth (e.g. my friends and family) Via others that share my experiences and attend groups that support us to manage our mental health challenges. In paper form, such as leaflets, that I can take home with me. Via posters on noticeboards in supermarkets, GPs, churches, schools etc. Webpages Apps

7. Outcomes: Please tell us (if applicable, otherwise, please skip the question) about where your call to the mental health support phoneline took you and how that has helped or not helped you to manage your mental health concerns. (e.g. to self-help resources, towards a referral for a professional service, towards a community group or activity etc).

8. Is there anything else you would like to share with us about mental health support in East Lothian?

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