East Lothian Council STAFF website survey 2024

1. What is your department/division?

Department/ Division (Required)

2. What is your role in the council?

Your role

3. What do you use the website for in your role?

(Required) publishing statutory information publishing general information on our services and how to access them signposting citizens to other support e.g. NHS, Scottish Government, or partner agencies such as Citizens Advice taking applications for services taking payments for services taking reports from the public about issues like potholes, missed bins, anti-social behaviour etc. issuing alerts e.g. poor weather, restricted services, road closures etc. other

if other please specify:

4. What does your service use the website for?

(Required) providing statutory information providing general information on our services and how to access them signposting citizens to other support e.g. NHS, Scottish Government or partner agencies such as Citizens Advice taking applications for services taking payments for services publishing meeting papers taking reports e.g. potholes, missed bins, anti-social behaviour etc. issuing alerts e.g. poor weather, restricted services, road closures etc. promoting your services other

if other please specify:

5. Which digital services do you use to deliver your service?

(Required) online payments SchoolPay bookings the myeastlothian customer platform (Netcall/Liberty Create) revenues system news maps planning library catalogue other

6. What works well?

(Required) updating information when needed searching the site navigating the site the meeting papers section the forms on the myeastlothian customer portal taking payments promoting your services issuing news and alerts other

if other please specify:

7. What doesn’t work well?

(Required) having the pages updated promptly managing the amount of information on our pages navigation of the pages the ability to upload documents the ability to add images other

if other please specify:

8. What does your service need from the future website ?

(Required) online payments maps online bookings online applications marketing templates reporting on web traffic to your pages improved search functionality other

if other please specify:

9. Is there any functionality you've seen on other websites that you would like us to consider for the new website? Please include a link.

10. Is there anything else you would like to tell us about either: 1. the current website or 2. what you would like from the new website?

East Lothian Council STAFF website survey 2024

Tell us about how you and you team use the website for work