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We Asked, You Said, We Did
East Lothian Council STAFF website survey 2024
Page 1 of 3
Closes
30 Sep 2024
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Tell us about how you and you team use the website for work
1. What is your department/division?
Department/ Division
(Required)
2. What is your role in the council?
Your role
3. What do you use the website for in your role?
(Required)
publishing statutory information
publishing general information on our services and how to access them
signposting citizens to other support e.g. NHS, Scottish Government, or partner agencies such as Citizens Advice
taking applications for services
taking payments for services
taking reports from the public about issues like potholes, missed bins, anti-social behaviour etc.
issuing alerts e.g. poor weather, restricted services, road closures etc.
other
if other please specify:
4. What does your service use the website for?
(Required)
providing statutory information
providing general information on our services and how to access them
signposting citizens to other support e.g. NHS, Scottish Government or partner agencies such as Citizens Advice
taking applications for services
taking payments for services
publishing meeting papers
taking reports e.g. potholes, missed bins, anti-social behaviour etc.
issuing alerts e.g. poor weather, restricted services, road closures etc.
promoting your services
other
if other please specify:
5. Which digital services do you use to deliver your service?
(Required)
online payments
SchoolPay
bookings
the myeastlothian customer platform (Netcall/Liberty Create)
revenues system
news
maps
planning
library catalogue
other
6. What works well?
(Required)
updating information when needed
searching the site
navigating the site
the meeting papers section
the forms on the myeastlothian customer portal
taking payments
promoting your services
issuing news and alerts
other
if other please specify:
7. What doesn’t work well?
(Required)
having the pages updated promptly
managing the amount of information on our pages
navigation of the pages
the ability to upload documents
the ability to add images
other
if other please specify:
8. What does your service need from the future website ?
(Required)
online payments
maps
online bookings
online applications
marketing templates
reporting on web traffic to your pages
improved search functionality
other
if other please specify:
9. Is there any functionality you've seen on other websites that you would like us to consider for the new website? Please include a link.
functionality
10. Is there anything else you would like to tell us about either: 1. the current website or 2. what you would like from the new website?
anything else
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