This is an annual survey to gather the views of customers receiving a Community Alarm or Telecare service from the Council.
Service users from both Mid and East Lothian will be asked about their experience of using these services and whether there are any improvements they think necessary.
Service users will be sent a questionnaire via the post and will be provided with a stamped addressed envelope to return it in.
By carrying out a consultation we hope to be able to measure the level of satisfaction with the Community Alarm / Telecare Services. We also hope to gather information on any improvements customers would like to see.
Repeating this exercise on an annual basis helps us to judge whether our performance is improving year on year.
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