Customer Satisfaction Exit Survey - Local Area Offices and Main Libraries

Closed 11 Jul 2014

Opened 9 Jun 2014

Contact

consultations@eastlothian.gov.uk

Results updated 12 Jan 2015

A report has been produced providing a summary of the survey findings - you can view this below.

The survey found that the satisfaction levels of the face to face service provided by East Lothian Council through the Local Area Office and the Library network is generally very high with low dissatisfaction levels in all areas. 

Data from the survey report will be shared with staff from both services and also with other relevant departments to ensure that customers’ comments can be considered and where practicable improvements made to service delivery.

 

Files:

Overview

Throughout June and early July 2014 independent interviewers will be on site within our main local area offices and libraries asking customers their views on how satisfied they are with the services they have received from our staff.

We are committed to improving our services and taking on board your views about your experiences and how we can make services more customer focused.

We undertook the same survey back in 2012 and with our new 2014 data we hope to see how our staff are continuing to provide high quality customer focused services.

If you are visiting our premises during the survey period and are invited by the independent interviewers to take part we would welcome your views and feedback.

What happens next

On return of the completed questionnaires from the independent research company, the data will be entered into spreadsheets and analysed.  The results will be compared with the 2012 survey data we already have and a report will be prepared highlighting the outcome of the 2014 survey and any significant changes in Customer Satisfaction over the last 2 years.

The report and findings will be published through this portal in the autumn 2014.

Areas

  • All Areas

Audiences

  • Local Residents
  • Service Users

Interests

  • Customer satisfaction