Customer Strategy Survey

Closed 15 Oct 2023

Opened 18 Sep 2023


We have written a Customer Strategy aimed at meeting customer needs now and over the next five years.  We would like you to read the draft strategy and let us know if you agree with the principles we have developed, what you think is most important for customers and anything you think we may have missed.

Draft ELC Customer Strategy

Why your views matter

Our Vision and Principles:


We want to make sure the services we provide deliver what you need when you need it, while continuing to target our resources where they are needed most.



  • All Areas


  • East Lothian Council Staff


  • Customer satisfaction