Revenues Systems Customer Feedback Survey

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Closes 3 Feb 2020

Survey Questions

We are looking for ways to improve our service and in order to do so we would like to gather feedback. If you could take the time to complete this short survey we would greatly appreciate it. 

The survey will be anonymous, unless you wish to provide your name and email address. 

1. What systems does your job require you to use?
(Required)
2. How satisfied are you with the systems we support?
Council Tax
Benefits
Business Rates
Overpayments
Paye.net
Counter Receipting
Scottish Welfare Fund
Civica Document Management
Orchard Rent Accounting/Arrears Management
Booking Live
LOCTA
Online Payments
Online Refunds
Managed Direct Debits
Lone Working Devices
3. Given the ratings you have provided, are there any Systems you think could be developed or improved?
4. How do you rate the following methods of contact?
Email (revenuessystems@eastlothian.gov.uk)
Phone (01620 827842, Ext 7842)
Face to face communication (John Muir House, room G6)
5. Is there anything we can improve or change to make contacting the Revenues Systems Team easier?